SRINAGAR, JULY 31: Lieutenant Governor Manoj Sinha today interacted with citizens and attended to their issues, during “LG’s Mulaqaat”- Live Public Grievance Hearing programme, at the Civil Secretariat.
During the interaction, the Lt Governor took appraisal of the action taken by the Administrative Secretaries, Deputy Commissioners, and concerned officials regarding the grievances received from the citizens.
The Lt Governor directed the Officials to expedite the pending resolution of grievances on a fast-track basis and to ensure that the system is accountable and responsive to people’s needs.
Reiterating the commitment of the J&K Administration to improve the grievance redressal mechanism, the Lt Governor said the initiatives like the J&K SAMADHAN Portal and App which were launched recently are aimed at providing an easy way to lodge the grievance and its efficient and speedy redressal.
“We have also imparted greater transparency to the public service delivery process. We aim to empower citizens with special attention to the needs of the marginalized section of the society,” he said.
In today’s “LG’s Mulaqaat”, several grievances of the complainants were redressed on the spot by the Lt Governor.
Abdul Rashid Sheikh, on behalf of residents of Bamloora village of Ganderbal, expressed gratitude to the Lt Governor for providing a resolution to the grievance regarding the irrigation water facility in their village.
Ulfat Bi from Poonch District who had applied for the construction of a house under the PMAY scheme also thanked the Lt Governor-led UT Administration for addressing her long pending grievance.
On the grievance of Ubaid Fayaz Najar of Bandipora District about the issuance of an OBC certificate, the Lt Governor instructed the concerned Department to take appropriate measures and facilitate the eligible beneficiaries in a hassle-free manner.
Responding to the complaint of Sh Rakesh Kumar from Samba, the Lt Governor directed the Health functionaries to review the functioning of the oxygen plant installed at District Hospital Samba as well as other Government health Institutions to ensure they are operating smoothly.
On the sidelines of the LG’s Mulqaat, the Lt Governor also reviewed the implementation of the directions passed about the preparations for the Independence Day Celebration.
Mohammad Aijaz, Secretary, Public Grievances Department conducted the proceedings of the LG Mulaqaat.
Atal Dulloo, Chief Secretary; Administrative Secretaries; Divisional Commissioners, Deputy Commissioners, SSPs, HoDs and other senior officers were present during the interaction, in person and through virtual mode.
